About Emergency/Crisis Services:
South Central Alabama Mental Health has emergency/crisis services available to its customers 24 hours a day, even on weekends and holidays. Our emergency services program is staffed with highly qualified and experienced staff.
A screening service will answer your call and ask for the following information: name of the caller, name of the individual needing services, call back phone number, and the nature of the emergency. This helps the screening staff to determine what qualified mental health professional should be contacted to return your call. Please allow up to 10 minutes for the qualified mental health staff to call you back. Every effort will be made to help you resolve your crisis. Please do not call our emergency phone numbers to schedule or reschedule appointments. You may contact the clinic in which you are currently receiving services the next business day for this.
South Central Mental Health possesses the ability to perform emergency evaluations 24 hours a day. Although we believe that most evaluations can be accomplished during regular business hours, we do also understand that incidences will occur that require an immediate response. Staff will only perform after-hours evaluations at a secure location such as a local emergency room or a police station. If you feel that you are in immediate need of psychiatric hospitalization, please call 911 or go to your nearest emergency room. The police and emergency room staff will contact our helpline once it is determined that you are in need of an emergency evaluation.
Who qualifies for Emergency Services:
• Any individual residing in Butler, Crenshaw, Coffee, or Covington County who requires help in an emotional/psychiatric crisis. This service is not based on your age, ability to pay, or a previous diagnosis. You do not have to be a current customer of our services to call.
If you require emergency services for a mental illness, substance abuse, or developmental disability you may contact our helpline at either of the following numbers: TOLL FREE - 1(877)530-0002 or (334)222-7794.