Crisis Services

When you're facing a mental health crisis, we’re here to help. Proudly serving individuals in Butler, Coffee, Covington, and Crenshaw counties.

Are you or someone you know experiencing a crisis?

  • Are you or they thinking about suicide or self-harm?
  • Are you or they feeling out of control or very scared?
  • Are you or they seeing or hearing things that aren’t real?
  • Are you or they using drugs or alcohol in an unsafe way?

If you said yes to any of the questions above— call us now.

Our Crisis Services Location

Photo of Psychiatric Urgent Care Building

Psychiatric Urgent Care

Services: Crisis Outpatient
Address: 205 Academy Drive, Andalusia, AL 36420
Phone: 334–428–5021

Get Directions More Information

Psychiatric Urgent Care Hours

Our Urgent Care Center helps people in a mental health crisis. You can walk in without an appointment for care, even in the evenings and on weekends.

Our Crisis Services

We provide quick help for people in crisis and connect them with the right care.

Crisis Response Network

Our Crisis Response Network works with community partners to give fast, real-time mental health and substance use support using MyCare tablets.

  • Community Partners Call for Help: Partners use tablets to connect with a mental health professional anywhere.
  • Assessment & Support: The professional helps calm the person, asks questions, and gives advice on what to do next.
  • What Happens Next:
    • Send a mobile crisis team (if needed)
    • Recommend where to go for care
    • Help connect the person to care
Learn More

Emergency Evaluations

You can meet with us anytime at safe places like a hospital or police station for an emergency evaluation.

HelpLine

The HelpLine gives 24/7 crisis support—including nights, weekends, and holidays.

Call Toll-Free: 877-530-0002

Call Local: 334-222-7794

How Our Call Process Works
  • First Questions: When you call, we will ask for:
    • Your name
    • The name of the person who needs help
    • A phone number to call you back
    • What the emergency is
  • Finding the Right Helper: We will find the best mental health professional to help.
  • Immediate Support: You will be connected with a mental health professional right away, or receive a call back within 10 minutes.

Mobile Crisis Response

Our Mobile Crisis Response Team meets people where they are—at home, in public, or other places—to give fast, caring help during a mental health crisis.
Our Response Steps
  • Calm the Situation: We help calm things down and keep everyone safe.
  • Mental Health Check: We ask questions to understand how the person feels and what they need.
  • Support & Services: We help connect people to the right care and services.
Learn More

Psychiatric Urgent Care

Our Urgent Care offers walk-in crisis help. We provide short-term mental health checks and support to prevent hospital stays, jail, or being sent out of town for care.

Services We Offer
  • Crisis Help: Quick mental health checks and help to calm people in crisis.
  • Walk-Ins Welcome: We take all crisis referrals and people who walk in.
  • Community Support: We work with hospitals, police, and other programs.
Learn More

Who Can We Help?

  • Anyone in Butler, Coffee, Covington, or Crenshaw counties facing a mental health crisis.
  • We help people of all ages and diagnoses.
  • You do not need to be a current client to get help.
  • Our services are available regardless of your ability to pay.

How Our Services Help

  • Give immediate support during a mental health emergency.
  • Prevent problems from getting worse by helping right away.
  • Help people feel safe and get back to stability.
  • Connect people to the right care they need.
  • Reduce the need for hospitals or jail by offering quick help.
  • Support families and communities in times of crisis.

Need Help Now?

Call our 24/7 HelpLine for fast, caring support.

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