Question 1

How do I make an appointment?

Accepted Answer

You can make an appointment by calling Access to Care at [334-222-2523](tel:334-222-2523) during business hours (Monday–Friday, 8:00 AM–5:00 PM). If you need assistance outside these hours, you can call the 24/7 Help Line at [877-530-0002](tel:877-530-0002).

Question 2

Can I use my insurance?

Accepted Answer

Yes, we accept all insurance plans, but coverage depends on your individual policy. We are happy to help you check what your insurance covers—you don't have to figure it out alone. Call Access to Care at [334-222-2523](tel:334-222-2523) during business hours (Monday–Friday, 8:00 AM–5:00 PM).

Question 3

How much does it cost?

Accepted Answer

The cost of services depends on what you can pay. No one will be turned away because they can't pay. We offer discounts based on your income and family size. The first visit costs at least $25. If you have insurance, deductibles and co-insurance are not discounted, but you'll get a discount for services not covered by insurance. Payment for services is expected at time of service unless other arrangements have been made.

Question 4

What are the office hours?

Accepted Answer

Our hours vary by location. Please visit our [Locations page](/locations) to find the specific hours for your nearest office.

Question 5

How can I get my family member into a group home?

Accepted Answer

Group home space is limited, but you can enroll your family member in South Central's services at our outpatient offices. This is the first step to mental illness group home placement. If the consumer is diagnostically qualified for a mental illness group home and they wish to live there, a referral will be made to that group home. If a bed is available, the consumer will be admitted, otherwise the consumer will be placed on a waiting list on a first come first serve basis. A primary diagnosis of a severe mental illness is required to go into a mental illness group home. These include schizophrenia, major depression, and bi-polar disorder, along with some others. The person cannot have a primary diagnosis of intellectually disabled, substance abuse, or brain damage and be admitted to a mental illness group home.

Question 6

Do you have an inpatient facility for alcohol and drugs?

Accepted Answer

Before a consumer can be placed in one of our substance abuse treatment programs, a substance abuse assessment must be done. To schedule an assessment please call [334-222-2523](tel:334-222-2523).

Yes, South Central offers Crisis Stabilization (First Step). First Step is a crisis residential short-term treatment program. It is used primarily for stabilization for individuals who meet the criteria for substance dependence. The length of time a consumer stays in the residential program is based entirely upon his therapeutic needs but it cannot exceed 28 days. The program offers services to consumers in a setting that provides extensive and intensive therapy and educational services as well as food and shelter.

In addition to our Crisis Stabilization treatment program, South Central offers a Substance Abuse Outpatient Program (SA-OP). SA-OP operates under the belief that addiction is a disease and is best treated with a 12-step recovery approach with emphasis on family involvement. The SA-OP treatment program is divided into a morning segment and an evening segment. The morning segment is scheduled on specific mornings from 9:00 am until 12:00 pm, meeting two or three days per week. The evening segment is scheduled on designated evenings from 6:00–9:00 pm, meeting two or three nights per week.

Question 7

Are services available for children?

Accepted Answer

Yes, South Central provides an array of services for children who have mental illnesses and for those children who experience difficulty in coping with life events. Any time a child's problems interfere with their ability to function reasonably within home, school or social settings, assistance through counseling or other mental health services may be needed and are available.

If you have any questions regarding children's services, please call [334-347-0212](tel:334-347-0212).

Question 8

Who do I contact regarding the mistreatment or abuse of a child?

Accepted Answer

For mistreatment or abuse of a child, please contact your local Department of Human Resources office.

Question 9

At what age is a family member eligible for treatment?

Accepted Answer

Eligibility criteria is based on the following services:

- Crisis Stabilization (First Step) treatment program — must be at least 19 years of age.
- Substance Abuse Outpatient Program (SA-OP) — must be at least 19 years of age.
- Crisis Residential Home — must be at least 18 years of age.
- Children Services — must be at least 4 years of age.

Question 10

How do I enroll a family member in Developmental Disabilities services?

Accepted Answer

Eligibility is determined by an assessment of the individual. The person must have an IQ test result of below 70 and demonstrate significant or substantial functional limitations in three or more of the following major life activities prior to the age of 18:

- Self-care
- Receptive and expressive language
- Learning
- Self-direction
- Mobility
- Capacity for independent living
If you or someone you know is eligible, please contact the Division of Developmental Disabilities Services at [1-800-361-4491](tel:1-800-361-4491).

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